Standard Operating Procedures (SOP)

1. Introduction

Prospective clients are not required to provide identification or financial documentation to work with Rafael Barbosa; however, such information may be requested at a later stage of the transaction as appropriate.

2. Buyer Representation

Prospective buyers may be required to enter into a written buyer representation agreement before property showings are scheduled, in accordance with current industry guidelines and brokerage practices.

Information that may be requested from buyers includes:

• Proof of funds for cash purchases
• Mortgage pre-approval for financed purchases
• Financial qualifications relevant to the property or building requirements

3. Seller Representation

Prospective sellers are not required to provide any initial documentation to discuss listing their property.

At a later stage, sellers may be asked to provide:

• Property ownership documentation
• Existing mortgage or lien information
• Building or property-specific details

A formal listing agreement must be executed before any property is marketed for sale.

4. Property Showings

Showings are scheduled based on availability and mutual agreement.

Requirements prior to scheduling may include:

• Confirmation of buyer qualification
• Execution of a buyer representation agreement, when applicable
• Compliance with building-specific rules and procedures

5. Offers and Negotiations

All offers must be submitted in writing and may include:

• Offer price
• Proof of funds or mortgage pre-approval
• Buyer financial statements, when required
• Any additional terms or contingencies

All offers are presented to the seller promptly and without discrimination.

6. Fair Housing Compliance

All services are provided in strict compliance with federal, state, and local Fair Housing laws.

Rafael Barbosa does not discriminate against any individual based on protected characteristics and provides equal professional service to all clients.

7. Communication

Communication may take place via phone, email, or text message.

Response times may vary depending on availability, but all inquiries are handled in a timely and professional manner.

8. Changes to SOP

These Standard Operating Procedures may be updated periodically to reflect changes in law, regulation, or business practices.

9. Contact Information

For questions regarding these procedures, please contact:

Rafael Barbosa
Real Estate Advisor, SERHANT
Phone: (646) 693-0085
Website: rafaelbarbosa.com